# Zone Labs Privacy Policy This document was last updated July 1, 2004. It was current at the time that the software installer was created. For the most current Zone Labs Privacy Policy, please see http://www.zonelabs.com/privacy. Zone Labs Inc. ("Zone Labs") is committed to protecting your privacy. This Privacy Policy explains our privacy practices for our website, www.ZoneLabs.com, on the World Wide Web (the "Site"), as well as for Zone Labs Internet-delivered services that may be accessed through the normal use of our products (the "Services"). You can travel through most of our Site without giving us any information about yourself. But sometimes we do need information to provide services that you request. The following statement explains our information-gathering and dissemination practices. Please read the complete Zone Labs Privacy Policy. General Information | What Information We Gather/Track | If You Opt to Receive Communications, How We Will Contact You | Site Functionality | Security of Your Information | Zone Labs Services | Correcting/Updating Personal Information | Updating/Unsubscribing Your Email Address General Information Zone Labs may periodically update this Privacy Policy. If so, Zone Labs will post the updated Privacy Policy on this Site. Zone Labs encourages you to review this Privacy Policy from time to time for any changes. By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY ZONE LABS AT THIS SITE. Please note that the Zone Labs User Forum is covered by its own privacy policy, which is available for review at any time. What Information We Gather/Track You may decide whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We do not collect information from individuals under the age of 13. If you are under the age of 13, we ask that you do not submit any personal information through the Site. If we have specific knowledge that an individual under the age of 13 has submitted personally identifiable information to the Site, we will delete such information permanently and without notice. Except as described below, Zone Labs will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of Zone Labs; (3) to enforce the Zone Labs Terms of Service; or (4) in the event of a merger, acquisition or sale of all or substantially all Zone Labs' assets relating to the business in connection with which the information was collected. Zone Labs collects personally identifiable information that can be divided into the following categories: Zone Labs Product Registration Information: Some Zone Labs products ask you for certain personally identifiable information as part of the installation/registration process (including but not limited to your name, email address, credit card information and connection type and number of computers). Certain of this information is necessary in order to conclude the transaction, and for applicable products, to be eligible to receive technical support. If you provide us with personally identifiable information, and select the "Inform me about important updates and news" option on the purchase confirmation page or in the in the "Registration Information" section located in the "Configuration Panel" of the "Control Panel" in the Zone Labs product, we use this information to send you communications, including informative emails/newsletters about Zone Labs product upgrades, product updates, new products, and services, and to provide you with special offers that may be of interest to you, including paid advertisements from third parties. In the event you no longer wish to receive such information, you may choose to opt out of receiving further communications by complying with the procedures listed in the "Updating/Unsubscribing Your Email Address" section of this Privacy Policy. Except in the case of Partner Products (see below), Zone Labs keeps personally identifiable information collected in the course of installation/registration of Zone Labs' products confidential and does not sell, trade, or exchange mailing lists with any organization. Partner Product Purchases: Some products offered via the Site are third-party products ("Partner Products") offered by Zone Labs' partners ("Zone Labs Partners"). If you purchase Partner Products from this Site, Zone Labs will ask you to provide personally identifiable information as part of the installation/registration process (including but not limited to your name, email address and credit card information). You are required to provide this information in order to conclude the transaction. Zone Labs provides this information, except credit card information, to the applicable Zone Labs Partner to enable the applicable Partner to register your purchase and verify support eligibility. Zone Labs will require the applicable Zone Labs Partner to use your information only to verify support eligibility and, in the case of certain Partner Products, to provide you required updates. Zone Labs will not share this information with any other third party. Co-branded Pages: Zone Labs provides commerce functionality for selected partner companies who wish to offer Zone Labs products to their customers and/or users. If you come to the Site by accessing a link provided by a partner company, you will be informed that your information (not including credit card) will be shared with the partner company. You will have the option to “opt-out” of promotional communications from both Zone Labs and the partner company; to do so you must clear the “We’d like to keep you informed…” checkbox on the billing page before completing the transaction. Credit Card Information: If you use a credit card to purchase products via this Site, your name as it appears on the credit card, the credit card number, expiration date and billing address will be encrypted as it passes over the Internet. Zone Labs does not record or keep your credit card information for online credit-card transactions; rather such information is simply passed through to our contracted payment processing vendor. Zone Labs may access such information through the payment processing company, but does not do so except to process refunds or adjustments and to the extent necessary in the event of nonpayment or disputed payments, or as may be necessary for Zone Labs' compliance, in Zone Labs' discretion, with applicable law. Technical Support: If you request technical support online, we will ask you for information necessary to complete the transaction such as your name, email address and information about your computer hardware, software, and the nature of the problem you are experiencing. In the course of providing support, your data may be transmitted to service providers that are under contract to Zone Labs and have agreed to abide by the provisions of this privacy policy. Such transmissions of your data are encrypted and secure. Volume Sales Form: If you request volume licensing information online, we will ask you for information necessary to complete the transaction such as company name, email address, needs assessment and your organization's primary business activity. Partner Application: If you request participation in the partner program online, we will ask you for information necessary to complete the transaction such as company name, email address, and company profile. Analyzing Security Alerts, "AlertAdvisor": When the Zone Labs product detects a security threat to your computer, you can click on the "More Information" button from the product dialog box. At that point, the product sends the information about the event and your computer to Zone Labs to be analyzed. Zone Labs will display in your browser more specific guidance about the security information.* * - One year of updates and service access included with purchase of a Zone Labs product; annual subscriptions available for subsequent updates and service access. Loss of Internet Connectivity During Use of Zone Labs Products: If you have installed certain Zone Labs products, in very rare instances you may lose connectivity to the Internet due to an error on your computer or a hacker threat. In this rare event, you will receive instructions from Zone Labs on how to regain connectivity to the Internet. You will be given the opportunity to submit an error report to Zone Labs for diagnostic purposes only. Your decision to submit an error report to Zone Labs is purely voluntary. If you do submit such an error report, Zone Labs will copy error logs from your computer for error diagnosis. Any personally identifiable information contained in such error logs is purely incidental, will not be otherwise used by Zone Labs or shared with any third parties, and will be permanently deleted from our systems upon completion of our analysis. Surveys: Zone Labs periodically requests information from users via surveys. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose this information. Zone Labs uses both in-house and third-party Web-Based Interviewing Systems to compile the surveys. Information requested in the surveys may include broad demographic information (such as zip code, age level) for aggregate use and does not identify the user. No cookies are used. Survey information is not sold, shared, or rented to any third party, and is used internally solely by Zone Labs for purposes of improving the use and satisfaction of this Site, Services, and our products. Affiliates When a user or a company signs up to be a marketing program affiliate, they do so through a third-party provider of affiliate marketing programs. Such third-party provider does share personally identifiable information about affiliates with Zone Labs. This information is not sold, shared, or rented to any third party, and is used internally only to manage and maintain relationships with affiliates. If You Opt to Receive Communications, How We Will Contact You Email With your permission, Zone Labs will send you communications, including informative emails/newsletters about product upgrades, product updates, new products, and services. These communications provide you with special offers that may be of interest to you, and may include paid advertisements from third parties. Zone Labs uses a third-party provider of outbound email technology to send email from their servers on our behalf. The provider does not collect information about you but does collect requests to unsubscribe. Special Offers Zone Labs has relationships with business partners that provide a number of third-party products and services. With your permission, Zone Labs will notify you about special offers that may include links to third-party products and services. Site Functionality Cookies Persistent "cookies" are small pieces of information that your browser stores on your computer on behalf of a Web site that you have visited. The Site does not use persistent cookies. In order to complete transactions on our site, we do use session cookies. These session cookies do not collect information about you, only about your browser session, and they are destroyed when you close your browser. No data is stored on your computer. Log Files We (Zone Labs and/or our contracted web analytics provider(s)) do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users' movements. We may periodically share aggregate demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information. Links The Site contains links to other Web sites. Please note that when you click on one of these links, you are "clicking" to another Web site. We encourage you to read the privacy policies of these linked sites, as their privacy policies may differ from ours. This Privacy Policy applies solely to information collected by Zone Labs on this Site. Security of Your Information All information gathered on the Site is stored and maintained in secure facilities. In addition, internal security provides that this information is coded with restricted access, and our servers are kept in a secure, locked environment that limits access to authorized personnel only. All Zone Labs employees, and all external service providers who may process and/or store customer data, are briefed about the company's privacy and security policies on a regular basis. The Site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Any service providers with whom Zone Labs contracts, and who receive, store, or process personally identifiable customer data, have committed to abide by the provisions of this privacy policy. All transmissions of personally identifiable customer data are encrypted and secure. If you have any questions about the security at our Site, you can send an email to . Zone Labs Services In the course of normal operation, Zone Labs security products may contact servers operated by, or under contract to, Zone Labs. These communications are for the purpose of providing more specific information about security threats, system configuration, and the presence or properties of software, as well as to allow Zone Labs to aggregate data in the interest of improving our Services and products. No personally identifiable information is gathered during interactions with Zone Labs Services. We may aggregate data in order to analyze geographic or other demographic patterns, and may make such aggregated data available to Partners. Such aggregations will not reveal personally identifiable information about particular users. You may opt out of these communications with Zone Labs during the installation and registration process. If you opt out, no information will be sent to Zone Labs; however, this may diminish the advisory, diagnostic, or other content being served to you. Correcting/Updating Personal Information You are free to update your information at any time directly through our Site. At your request, Zone Labs will change your information; we may request evidence of your identity before doing so. Inasmuch as your information will never be used without your explicit consent, we are not able to update the email address to which you subscribe to Zone Labs communications on your behalf. Should you wish to update the email address at which you receive communications from us, please see the next section ("Updating/Unsubscribing Your Email Address") below. To change your information, or request that your information be changed, please use one of the following options: Log in at http://www.zonelabs.com/myaccount Send email to us at By Postal Mail: Attn: Privacy Contact Zone Labs 475 Brannan Street, Suite 300 San Francisco, CA 94107 Updating/Unsubscribing Your Email Address Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our Site at the point where we ask for the information. If you wish to update your email address in order to receive Zone Labs communications at a new address, we ask that you unsubscribe your old email address first, and then provide your new email address by typing it into the "Change Registration" section of the "Registration Info" area of the "Product Info" tab in the "Overview" pane of your Zone Labs product. This will update the email address in our user communications system. Users who no longer wish to continue receiving our communications may opt-out of receiving these communications in the following ways: By replying with Unsubscribe in the subject line in the email, By de-selecting the "Inform me about important updates and news" option in the "Change Registration" section located in the "Product Information" tab of the "Overview" pane in the Zone Labs product, By sending email to us at input@zonelabs.com, By Postal Mail: Attn: Unsubscribe Zone Labs 475 Brannan Street, Suite 300 San Francisco, CA 94107